Is your site safe to use?

Absolutely! We respect the privacy of our customers. Our official Privacy and Security Statement is designed to help you understand what information we gather from you and how it’s used. Please be aware that this policy may change from time to time.

We collect and store information about the pages viewed by all of our website visitors. Our goal in using this information is to improve our site by making it more responsive to the needs and preferences of our customers. Information may include web pages and your computer's internet protocol (IP) address.

In order to shop with us, your browser must be set to accept cookies. A cookie is a small piece of data that helps us recognize you when you visit our sites. We use cookies to help us remember things such as the following:

  • The areas on our site you’ve visited and may be interested in seeing again
  • The items you’ve placed in your shopping cart
  • The only personal information our cookie can contain is information that you supply yourself

We want you to be able to shop with us with complete confidence. If for any reason you feel uncomfortable shopping with us online, we invite you to contact us on our instagram or our facebook (link at the bottom of the page).

 

How can I add a discount code to my order?

If you received a discount code, you can enter this code on the checkout page. 

 

What forms of payment do you accept?

We accept the following payments &/or credit cards:

  • Visa
  • Mastercard
  • Discover
  • American Express
  • Paypal 
  • Apple Pay

Where do you ship?

We ship worldwide, including P.O. boxes and APO FPO/DPO addresses.

 

What company is used for shipping orders?

Orders are shipped from our factory in China via US couriers.

Certain items are prohibited by some shipping carriers. If your order contains these items for the shipping carrier you selected, we will re-route your order via another carrier to ensure it safely arrives. This may require additional shipping time.

 

What is the order processing timeline?

After we receive your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment.

Processing time varies depending on the specific product, with the average processing time being approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.

A NOTE ON HOLIDAY ORDERS: 
As the holidays approach, we expect increased order loads and therefore longer processing and shipping times. If you plan to order from us for the holidays, please place your order as early as possible to ensure it arrives on time. We cannot be held responsible for late orders!

If you have any issues receiving your order, feel free to contact us on our instagram or our facebook (link at the bottom of the page).

 

How long does delivery take?

  • Your order should arrive within 1-4 weeks, but can take as long as 6 weeks for delivery. 
  • We ship orders on Mondays - Sundays during office hours only. We do not operate on public holidays. We always aim to post your order as quickly as possible, but there might be some delays – especially for best selling items! Your patience is appreciated.
  • Shipping times will be affected during public holidays. Heavy order quantities are expected, causing a delay in processing and shipment as we work quickly to fulfill all orders as soon as possible, and couriers limit their operations at these times. This is outside our control. If you do plan to place an order for the holidays, please order as early as possible to ensure it arrives on time. We cannot be held liable for late delivery times. Normal service resumes immediately after each holiday.
  • All estimated/typical delivery times are derived from real world data collected from past orders. They are approximate times for reference only.
United States 2-4 Weeks
Australia 2-8 Weeks
Canada 2-8 Weeks
United Kingdom 2-8 Weeks
Worldwide 2-8 Weeks

 

There is a 1-5 day processing period prior to shipping. Your order should be delivered within 1-4 weeks following order confirmation. If you have any issues receiving the order feel free to contact us on our instagram or our facebook (link at the bottom of the page)

 

How can I track my order?

While we do offer worldwide shipping, we only provide tracking for these countries: USA, AU, CA. After 5-7 days of shipment dispatch and email confirmation you may request a tracking number if needed for the selected countries. 

If you have any questions please contact us on our instagram or our facebook (link at the bottom of the page)

It may take a few days following order shipment before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.